Dealing with complaints
As a tenant how can I make a complaint about a safeagent firm?
All safeagent firms have a written Customer Complaints Procedure available on request. Your first step is to ask the firm you are dealing with for a copy, and this will outline the method by which they will seek to resolve any issues.
If you are not satisfied with the outcome of the in-house review of your complaint, then you can refer the matter to a redress scheme for independent review. The Complaints Procedure will detail which Redress scheme your agent is part of.
There are two redress schemes operating in the Private Rented Sector: