Back to News


Government overhaul housing complaints system

24th January 2019

Government have announced plans for new housing complaints service for the entire housing market. The Housing Complaints Resolution Service will ensure both homeowners and tenants know where to go when things go wrong.

For first time ever, private landlords will be legally required to join a housing redress scheme –  with a fine of up to £5,000 if they fail to do so.

Isobel Thomson, NALS CEO, commenting on plans for the Housing Complaints Resolution Service said:

“For too long consumers have faced difficulty in identifying where to take their property related complaints when each redress scheme has their own specialism. We welcome Government’s recognition that this must change.

“Plans for the Housing Complaints Resolution Service and bringing landlords into a redress scheme are positive moves which will help to improve the private rented sector. NALS looks forward to contributing to the development of the new service.”

Quote Marks Image Quote Marks Image

Get in touch

If you have any questions about any aspect of the safeagent accreditation scheme or our professional development programme, please don’t hesitate to get in touch with us.

  • We take your privacy very seriously and your information will be used strictly for us to deal with your enquiry and to keep in touch and not shared with any third parties. By submitting your details you agree to the terms of our privacy & cookie policy.

  • This field is for validation purposes and should be left unchanged.

Connect with us


01242 581712



Cheltenham Office Park,
Hatherley Lane,
Cheltenham GL51 6SH