Isobel Thomson, NALS CEO, responds to the news that the Ministry of Housing, Communities and Local Government (MHCLG) will consult on strengthening consumer redress in the housing market:
“NALS welcomes the speed with which the Government has brought forward this consultation. The simplification of the complaints process for consumers is to be welcomed. It makes sense to have one point of contact to engage with to ensure complaints are dealt with effectively and efficiently.
“We want a private rented sector that is safer and fairer for all – tenants, landlords and letting agents, so we are pleased to see the consultation re-enforces Government’s commitment to ensure private landlords are covered by a redress scheme.”
The consultation will last for eight weeks from 18 February 2018 to 16 April 2018. Further details and how to respond can be found here