The Department for Communities and Local Government (DCLG) has approved three redress schemes Ombudsman Services: Property, The Property Ombudsman Scheme (TPO) and The Property Redress Scheme to provide a free and independent redress service to landlords and tenants as part of new legislative changes affecting letting agents.
Today’s announcement by Housing Minister Kris Hopkins follows the government’s decision to make it a legal requirement for all letting agents and property management agents in England to be a member of an approved redress scheme. It is expected that this legal obligation will come into effect later this year.
All NALS agents are already part of one of the recognised ombudsman schemes as requirement of the NALS licence criteria. Read more