For Landlords

Service Standards for Landlords

When you decide to let your property, employing a safeagent firm to handle the letting for you can give you peace of mind. You can trust a safeagent firm to protect your interests by dealing responsibly with the procedures involved in letting and subsequent management.

This means that the tenancy should run smoothly. You can let a property under an assured shorthold tenancy which will allow you to get the property back empty by giving formal notice after the first six months of any tenancy has elapsed.

Agents who have been accredited by safeagent will provide a written agreement for managing your property, setting out the services they provide and what that will cost. You should agree the details before you employ an agent.

  • Before the letting

    The agent will:

      Visit the property and advise on any action you need to take before letting the property. This includes any repairs and refurbishments needed to put it into a fit state for letting.

    • Give you advice on the level of rent you can expect.
    • If you ask, they will arrange safety checks on gas and electrical appliances.
    • Explain your rights and responsibilities, and the tenant’s rights and responsibilities.
    • If instructed by you, request identification from your tenant. Before the start of a new tenancy, all occupiers aged 18 and over will be asked for identification to check they can legally rent a residential property in England.
    • Give you guidance on issues to check with your existing mortgage terms.
    • Give you guidance on what insurance should be in place.
    • Protect the deposit with one of the Statutory Tenancy Deposit Schemes, if requested.
    • Go with possible new tenants to view unoccupied property.
    • Choose a tenant in a way agreed with you, taking up references or checking the tenant’s rent payment record.
    • Arrange for the preparation of a schedule of the condition of the property and its contents for you, together with acceptance by the tenant of a property so described.
    • Provide and fill in a tenancy agreement and take a deposit to protect against possible damage or agree with you another sort of guarantee.
    • Transfer the bills for the services for which the tenant will be responsible into the tenant’s name.

  • During the tenancy

    The agent will:

    • Collect the rent and pass it on to you every month or as otherwise agreed. The agent will operate a separate client’ account(s) to hold all clients’ money. The client account(s) will be provided by an FCA authorised bank or building society. The firm will also belong to a Client Money Protection Scheme.
    • Give you a statement of account as often as agreed with you (usually monthly).
    • Visit the property periodically during the course of the tenancy as often as agreed with you (e.g. every three months) to check it is being suitably looked after.
    • Arrange to have routine maintenance work carried out, up to a limit agreed with you. The agent will refer expenditure above that limit to you for approval.
    • Respond promptly to the tenant’s enquiries.
    • Keep an eye on the rent payment record and take reasonable steps to safeguard prompt payment of any money owed.

  • At the end of the tenancy

    The agent will:

    • Give you advice on your options including reviewing the rent.

    If you want to end the tenancy, the agent will:

    • Serve the correct notices on the tenant.
    • Check the condition of the property and any contents and discuss any repairs with you before giving the deposit back or arranging for repairs.
    • Collect the key and make sure that the property is secure.

    To locate a safeagent firm in your area simply use the search facility at the top of this page.