Safeagent Accreditation Scheme Customer Complaints Procedure

Safeagent’s commitment to consumers is to act in a fair and considerate manner offering the levels of customer service that you would expect from a professional organisation. Whether in the service that we offer or in dealing with your complaint, we want to resolve matters as quickly and fairly as possible.

1. What to do if you have a complaint?

If you have a complaint about the safeagent accreditation scheme please outline the nature of your complaint in writing to us by email to complaints@safeagents.co.uk or at the address below:

safeagent complaints
safeagent
Cheltenham Office Park
Hatherley Lane
Cheltenham
GL51 6SH

2. What happens next?

Your complaint will be acknowledged within 3 working days and a response to the investigation of your complaint sent within 14 working days of the date your original complaint was sent to us.

3. What happens if I am not satisfied with the outcome of the investigation of my complaint?

If you are not satisfied with our response you can request a review by our Chief Executive who will respond to your communication within fourteen days of the date it was received and give your our final response.