Government consults on consumer redress in housing – NALS responds

Isobel Thomson, NALS CEO, responds to the news that the Ministry of Housing, Communities and Local Government (MHCLG) will consult on strengthening consumer redress in the housing market: “NALS welcomes the speed with which the Government has brought forward this consultation. The simplification of the complaints process for consumers is to be welcomed. It makes […]

New NALS online training helps Scottish agents get compliant

Newly approved course allows agents to meet registration training requirement set by Scottish Government. NALS is offering online training for Scottish agents to become compliant with new rules which came into force on 31 January 2018. It is now compulsory for lettings and property management agents operating in Scotland to belong to a new register […]

OS:P will withdraw from property redress – NALS response

Ombudsman Services has announced plans to withdraw from complaints handling in the property sector as it launches a major dialogue to create a single housing ombudsman. OS will begin a managed withdrawal from the current schemes it operates for surveyors, managing agents, estate agents and letting agents by 6 August 2018. Isobel Thomson, CEO, NALS, […]