COVID-19 – Keeping the Private Rented Sector safe

Information for agents

Re-opening your business

During the COVID-19 outbreak, safety has remained the number one priority for safeagent and its accredited firms. As we begin to emerge from the lockdown and the market starts to reopen, safeagent has compiled the latest Government guidance and advice, in order to best support tenants, landlords and letting agency staff.

As agents begin to reopen their businesses, the safety of staff is paramount. Agents should refer to Working safely during coronavirus (COVID-19), the latest guidance to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.

Letting agents should also follow government guidance on coronavirus and renting, and make sure tenants are aware of the guidance.

Key points:

  • Any visits to a property must be made in accordance with government’s guidelines on working in other people’s homes and social distancing.
  • Agents should not conduct viewings in properties where tenants are symptomatic or self-isolating, or where they are shielding.
  • If possible, necessary repairs, gas and electrical safety checks should be conducted in the period between a property being vacated and a new tenant moving in.
  • Landlords should make every effort to abide by gas and electrical safety requirements
  • Agents should take steps to ensure any properties are prepared ready for new tenants, this may include cleaning to minimise any potential spread of the virus in line with government advice.
  • Letting agents and landlords should consider how best to conduct tenancy check-ins for new tenancies agreed while broader measures remain in place, taking care to follow government advice on social distancing to minimise possible spread of coronavirus.
  • Letting agents and landlords are reminded of the temporary COVID-19 measures that adjust right to rent checks, temporarily allowing these checks to be conducted remotely.

Financial support and advice

Further advice is available for safeagent firms. For more information, safeagent accredited firms should email

Advice for landlords
Advice for Tenants