The Competition and Markets Authority are currently reaching out to the lettings community to ask for their input with some research on issues affecting low income consumers.
Redress for people on low incomes …. link
Private rented housing problems for tenants on a low income … link
Those on a low income need the protection of knowing their agent is part of a client money protection scheme, as redress will not help if they have missing money.
Please share your views on the above blogs.